Shipping policy
Shipping Policy
Last updated: August 17, 2026
Thank you for shopping with Star Buddy! We work to get your order processed and on its way as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Processing time refers to the time required to prepare your order for shipment and does not include transit time.
Processing may take slightly longer during holidays, major promotions, or periods of unusually high order volume.
Estimated Shipping Time
After your order has been processed, estimated shipping time is:
5–11 business days
With processing included, most orders are expected to arrive approximately 6–14 business days after the order is placed.
These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control may affect delivery.
Tracking Your Order
Once your order ships and tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking information can sometimes take a few days to update after the package has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us immediately at starbuddystore@gmail.com.
We will do our best to make the requested change before your order ships, but we cannot guarantee address changes once processing has begun.
Star Buddy is not responsible for packages delivered to an incorrect address provided by the customer.
Shipping Delays
Although most orders arrive within the estimated timeframe, occasional delays can occur.
If we become aware that your order cannot be shipped within the timeframe represented at the time of purchase, we will contact you regarding the delay and available options.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package has been lost, contact us at starbuddystore@gmail.com.
We will work with you and, where appropriate, the shipping carrier to investigate the issue.
Damaged Packages
If your Star Buddy arrives damaged, contact us at starbuddystore@gmail.com and include:
- Your order number
- Photos or videos of the damaged product
- Photos of the packaging, when possible
- A brief description of the problem
We will work with you to resolve the issue according to our Return and Refund Policy.
Multiple Packages
In some circumstances, products within the same order may arrive in separate packages. If this occurs, you may receive multiple tracking numbers.
Questions
For questions regarding shipping or an existing order, contact: