Return and Refund Policy

Last updated: August 17, 2026

At Star Buddy, we want you and your family to love your purchase. If something isn't right, we're here to help.

30-Day Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it and include all original components and accessories. Products that have been damaged through misuse, altered, or returned with missing components may not qualify for a refund.

To start a return, contact us at starbuddystore@gmail.com and include:

• Your order number
• The email address used to place the order
• Your reason for the return
• Photos or videos if the item arrived damaged or defective

Please contact us before sending your product back. We will provide return instructions and the appropriate return address. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your Star Buddy arrives damaged or defective, or you receive the wrong item, contact us at starbuddystore@gmail.com as soon as possible.

Please include your order number along with photos or videos showing the issue.

If the item is confirmed to be damaged, defective, or incorrect, we will work with you to provide a replacement or refund at no additional cost.

Return Shipping

For returns caused by a change of mind, accidental purchase, or another reason unrelated to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, Star Buddy will cover the appropriate return or replacement costs.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund is issued for your bank or credit card provider to process and post the refund. Processing times may vary by financial institution.

Order Cancellations

If you need to cancel or modify an order, contact us at starbuddystore@gmail.com as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has shipped.

Non-Returnable Items

We cannot accept returns for:

• Gift cards
• Products damaged through misuse or improper handling
• Products returned with missing parts or accessories
• Products returned more than 30 days after delivery

For questions regarding a return or refund, contact us at starbuddystore@gmail.com.